Student Registration Agreement
For individual students, employer-sponsored students, utility customers, and group/on-site training attendees.
Public-facing policy document for student/customer notice.
This agreement sets expectations before class starts: accurate registration, attendance, payment, safety, certificates, records, and professional conduct.
1. Agreement to Register
By registering for or attending training provided by Lone Star WaterOps Training LLC, the student and, when applicable, the sponsoring employer or utility agree to this Student Registration Agreement, the Website Terms of Use, the Refund and Cancellation Policy, the Privacy Policy, and any course-specific requirements provided before or during class.
2. Accuracy of Information
· The student must provide accurate name, contact, employer, license, billing, Citizenship status/Resident status, and registration information.
· Certificates and records will normally use the legal name provided at registration. Name corrections may require identity verification or employer confirmation.
· The student must notify the company promptly if registration information changes or if the student cannot attend.
3. Attendance, Participation, and Completion Requirements
· The student must attend the full required instructional time and follow sign-in/sign-out, roster, identity, and participation procedures.
· The student must complete required exercises, discussions, practical demonstrations, quizzes, exams, evaluations, or other checks for understanding when required by the course.
· Late arrival, early departure, extended absence, failure to participate, failure to complete required work, or inability to verify attendance may result in denial of a certificate or CE credit.
· For online or virtual training, the student must use a working device, a stable internet connection, functioning audio/video where required, and remain personally present throughout required instructional time.
· One person may not attend, sign in, complete work, or answer assessment questions for another person.
4. CE Credit, Certificates, and Regulatory Acceptance
A certificate of completion or CE credit is issued only when all course requirements are met, and payment or billing authorization is resolved. The student is responsible for verifying whether a course satisfies the student’s employer, license, renewal, or professional requirement before registration unless the course page or written confirmation expressly states the applicable credit status.
TCEQ or other agency credit depends on the course approval status, attendance verification, instructor/presenter requirements, course documentation, accurate student information, and agency acceptance. Completion of a course does not guarantee license issuance, license renewal, exam passage, promotion, employment, or agency approval.
5. Payment, Employer Sponsorship, and Refunds
· The student or sponsoring organization is responsible for payment according to the invoice, registration page, quote, purchase order, or written agreement.
· If an employer or utility sponsors the student, the student authorizes the company to communicate registration, attendance, completion, payment, and certificate status to that sponsor.
· Refunds, transfers, substitutions, cancellations, weather delays, rescheduling, and no-shows are handled under the Refund and Cancellation Policy or any more specific written course terms.
· Unpaid balances, returned payments, or unresolved billing issues may result in certificate hold, future registration hold, or collection activity to the extent allowed by law.
6. Professional Conduct
Students are expected to behave like water professionals: alert, respectful, safe, honest, and ready to learn. The following conduct may result in removal from class without refund and denial of certificate:
· Harassment, threats, discrimination, bullying, abusive language, or disruptive behavior.
· Cheating, falsifying attendance, impersonation, sharing answers, or submitting false information.
· Unsafe acts, refusal to follow safety instructions, horseplay, impairment, possession of prohibited items, or violation of host-site rules.
· Recording, live-streaming, copying, distributing, or commercially using course materials without written permission.
· Unauthorized access to restricted areas, equipment, plant controls, utility records, chemicals, or security-sensitive information.
7. Safety and Site Rules
For hands-on, field, laboratory, utility, or on-site training, the student must follow all instructor directions, host-site rules, posted notices, PPE requirements, traffic control, confined-space restrictions, lockout/tag-out restrictions, chemical safety rules, and emergency instructions.
The student must immediately report unsafe conditions, injuries, near misses, chemical exposures, equipment problems, or medical concerns to the instructor or designated site contact. The company may remove a student from a practical activity if safety, fitness-for-duty, PPE, or site-access concerns exist.
8. Course Materials and Intellectual Property
Course materials are provided for the student’s personal learning and job reference. Unless written permission is granted, the student may not copy, sell, post, upload, distribute, teach from, record, livestream, modify, remove branding from, or use the materials to provide training to others.
9. Privacy, Records, and Information Sharing
The student acknowledges that the company may collect and retain registration information, attendance records, assessment records, certificates, payment information, communications, evaluations, and related training records as described in the Privacy Policy.
The student authorizes the company to share necessary information with regulators, licensing agencies, employers, utility sponsors, workforce partners, instructors, contractors, payment processors, auditors, and service providers when reasonably necessary for training delivery, CE documentation, records, billing, compliance, or customer service.
10. Photo, Video, and Testimonial Release
The following release is optional unless a separate written media release is required for a specific event. Check one:
· I allow Lone Star WaterOps Training LLC to use my photo, video, testimonial, or class participation image for lawful business, training, website, social media, and marketing purposes without additional compensation.
· I do not allow public marketing use of my identifiable photo, video, or testimonial unless I later give written permission.
Even when the student does not grant marketing permission, the company may retain internal training, attendance, security, or documentation records as reasonably necessary.
11. Assumption of Risk and Limitation of Liability
Training may involve classroom discussion, examples from field operations, equipment observation, demonstrations, plant or utility environments, field hazards, chemicals, traffic areas, uneven walking surfaces, noise, heat, weather, and other risks, depending on the course. The student agrees to follow safety instructions and accepts responsibility for personal conduct and compliance with site rules.
To the fullest extent allowed by law, the company is not liable for indirect, consequential, special, punitive, lost-wage, lost-promotion, regulatory, licensing, employment, travel, lodging, or operational damages related to training registration, attendance, schedule changes, use of materials, or certificate decisions.
Questions about registration may be sent to martin.rodriguez@lonestarwateropstraining.com
© 2026 Lone Star WaterOps Training. All rights reserved.
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Refund and Cancellation Policy
For public course registrations, on-site utility training, group enrollments, memberships, and related training services.
Public-facing policy document for website publication and student/customer notice.
This policy is written to be clear before money changes hands. Training seats, instructors, rooms, travel, materials, and CE documentation take planning. The goal is fair treatment for students and utilities without turning the schedule into a rodeo goat chase.
Business Location
Greenville, Texas, United States
1. Scope
This Refund and Cancellation Policy applies to course registrations, CE training, on-site utility training, group enrollments, custom training, membership or subscription offerings if made available, digital materials, replacement certificates, and related services sold by Lone Star WaterOps Training LLC.
A written quote, invoice, purchase order, utility service agreement, or course page may set different terms for a specific event. If so, the more specific written terms will determine control for that event.
2. Payment and Seat Reservation
· A seat is reserved when payment is received or when a utility-approved purchase order, written authorization, or signed agreement is accepted.
· Unpaid registrations may be released if class capacity is limited or if payment is not received by the stated deadline.
· Students are responsible for using accurate contact information so they receive confirmations, schedule changes, and certificate instructions.
3. Student Cancellation - Public Courses
Unless the course page states different terms, refunds and credits for student cancellations are handled as follows:
7 or more business days before class
Full refund or one-time transfer/credit
Payment processor fees may be non-refundable when not returned by the processor.
3 to 6 business days before class
50% refund or one-time transfer/credit
Transfer/credit may be used for a comparable course within 12 months, subject to availability.
No-show or partial attendance
No refund
No certificate if incomplete.
*Cancellations must be submitted in writing via email to martin.rodriguez@lonestarwateropstraining.com. Verbal notice alone is not enough.
4. Substitutions and Transfers
· A registered student may request to substitute another qualified student before the course begins, subject to seat availability, prerequisite requirements, customer authorization, and administrative approval.
· A transfer or credit is normally limited to one transfer per registration and must be used within 12 months unless a written agreement states otherwise.
· Transferred seats, credits, promotional registrations, scholarship seats, and discounted registrations may be non-refundable unless the written offer states otherwise.
5. On-Site Utility Training and Group Events
On-site and group training usually require instructor scheduling, travel planning, materials, rosters, facility coordination, and customer-specific preparation. Unless the quote or written agreement states different terms, the following applies:
· Cancellation 10 or more business days before the event: refund or credit of prepaid course fees, less non-refundable expenses already incurred or committed.
· Cancellation 5 to 9 business days before the event: 50% refund or credit of course fees, less non-refundable expenses already incurred or committed.
· Cancellation less than 5 business days before the event: no refund, but rescheduling may be allowed at company’s discretion if instructor availability permits.
· Travel, lodging, printed materials, venue fees, custom development, special equipment, and third-party costs may be non-refundable once incurred or committed.
· If a utility cancels due to emergency operations, regulatory incident, severe weather, power outage, or public-safety concern, we will make a good-faith effort to reschedule and apply available credits fairly.
6. Company Cancellation, Rescheduling, or Instructor Emergency
Lone Star WaterOps Training LLC may cancel, delay, move, or reschedule a course due to low enrollment, instructor illness, travel disruption, severe weather, facility issues, equipment failure, utility emergency, safety concern, regulatory issue, or other circumstances outside reasonable control.
· If we cancel a paid public course and do not offer a reasonable reschedule option, students may choose a refund or course credit.
· If we reschedule a course and the new date does not work for the student, the student may request a transfer, credit, or refund according to the circumstances and any written event terms.
· We are not responsible for student travel, lodging, overtime, wages, mileage, per diem, lost time, or other indirect costs unless a signed written agreement expressly says otherwise.
7. Weather, Emergencies, and Safety Interruptions
Safety comes first. If weather, road conditions, plant conditions, power loss, chemical incident, active emergency, public health order, or other safety concern affects a class, we may pause, move, modify, or reschedule the training. If credit requirements cannot be met, the company will determine whether a make-up session, transfer, or partial credit option is appropriate.
8. Digital Materials, Downloads, and Recorded Content
Digital materials, downloads, templates, recorded content, and online access fees are generally non-refundable after access is granted, a file is delivered, or a download link is opened, unless the material is materially defective and we cannot reasonably correct the issue.
9. Memberships, Subscriptions, and Promotional Offers
· Membership or subscription fees are non-refundable after the membership period begins unless the written offer states otherwise.
· Unused benefits, missed member events, expired credits, and promotional discounts have no cash value unless required by law or stated in the offer.
· Discount codes, scholarships, donated seats, and promotional registrations may have separate terms and may not be transferable or refundable.
10. Chargebacks and Payment Disputes
Customers should contact us first about billing, refund, or duplicate payment concerns so we can review and fix legitimate issues. Filing an improper chargeback after attending a course, receiving materials, or using services may result in collection activity, certificate hold, account suspension, or denial of future registration to the extent allowed by law.
11. Refund Processing
· Approved refunds are usually processed to the original payment method within 7 to 10 business days after approval, although banks and processors may take longer to post funds.
· Refunds to a utility, employer, or sponsoring organization may be issued to the original payer instead of the individual attendee.
· Processor fees, rush fees, custom development fees, printed material fees, travel costs, lodging, venue fees, and other committed expenses may be deducted when applicable and allowed.
12. Requesting a Refund or Transfer
Send refund, credit, substitution, or transfer requests to:
· Email: martin.rodriguez@lonestarwateropstraining.com
· Phone: (903) 259-8878
· Include the student name, employer or utility, course title, course date, invoice or receipt number if available, and the requested action.
© 2026 Lone Star WaterOps Training. All rights reserved.
Privacy Policy
For website visitors, students, utility customers, course registrants, prospects, and business contacts.
1. Acceptance of Terms
By visiting our website, registering for a course, requesting a quote, downloading materials, submitting a form, or using any online service operated by Lone Star WaterOps Training LLC, you agree to these Terms of Use and to any policy referenced in these Terms. If you do not agree, do not use the website or services.
When a separate written agreement, purchase order, statement of work, or signed utility contract applies, that written agreement controls over these Terms only for the specific service covered by that agreement.
2. Services Covered
Lone Star WaterOps Training LLC provides water operator training, continuing education, safety-related training, professional development, on-site utility training, course materials, registration services, certificates of completion, membership or subscription offerings if made available, and related business communications.
Course descriptions, CE hours, delivery method, instructor information, prerequisites, materials, pricing, dates, and completion requirements may vary by course or customer agreement.
3. Training, CE Credit, and Regulatory Status
· A course is represented as TCEQ-approved, CE-credit eligible, or license-related only when the course page, invoice, agenda, or written confirmation specifically says so.
· Students must satisfy all stated attendance, participation, identity, assessment, sign-in/sign-out, and documentation requirements to receive a certificate or reported credit.
· We may deny or withhold a certificate when attendance cannot be verified, payment is unresolved, required work is incomplete, misconduct occurs, or required information is missing.
· Training is educational. It does not replace employer site-specific procedures, manufacturer instructions, engineering judgment, legal advice, safety rules, permits, utility policies, or applicable federal, state, and local requirements.
· Completion of a course does not guarantee employment, promotion, licensure, exam passage, regulatory approval, or acceptance of credit by an agency, employer, association, or licensing authority unless required conditions are met and the authority accepts the credit.
4. Student and User Responsibilities
· Provide accurate registration, billing, employer, license, and contact information.
· Use your own legal name and do not register, test, sign in, or submit work for another person.
· Attend the full required time, participate professionally, and follow instructor directions, site rules, safety expectations, and course procedures.
· Protect login information, registration confirmations, certificates, and course materials from unauthorized access or misuse.
· Notify us promptly if registration information, billing information, employer sponsorship, or attendance status changes.
5. Accounts, Forms, and Electronic Communications
You may be asked to submit information through website forms, email, payment links, learning platforms, or third-party tools. You agree that information submitted electronically is treated as information submitted in writing.
By submitting your contact information, you authorize us to contact you about registrations, payments, course updates, certificates, scheduling, account matters, safety notices, policy updates, and related services. You may opt out of non-essential marketing messages, but we may still send transactional or legally necessary communications.
6. Payments, Invoices, and Taxes
Prices are listed in U.S. dollars unless otherwise stated. Payment terms may be shown on the website, registration page, quote, invoice, purchase order, or written agreement. Seats may not be guaranteed until payment or written purchase authorization is accepted.
Customers are responsible for all applicable taxes, fees, late charges, returned payment charges, collection costs, and processor fees allowed by law or stated in the applicable invoice or written agreement.
We may use third-party payment processors. We do not intentionally collect or store full payment card numbers on our own website systems unless a payment processor or secure business system requires it for transaction processing.
7. Refunds, Transfers, and Cancellations
Refunds, credits, substitutions, transfers, rescheduling, weather interruptions, no-shows, and cancelled courses are governed by our Refund and Cancellation Policy, the specific course page, or the written customer agreement, whichever is more specific.
8. Intellectual Property and Course Materials
All website content, course materials, handouts, slides, forms, checklists, graphics, logos, slogans, training methods, certificates, templates, and related materials are owned by Lone Star WaterOps Training LLC, its licensors, or the named source owner unless otherwise stated.
· You may use course materials for your own learning and internal job reference after registration or lawful receipt.
· You may not copy, sell, post publicly, distribute, teach from, train others with, modify, remove branding from, record, livestream, or reuse our materials for commercial training without written permission.
· Utility customers may make limited internal copies of materials only when the written quote, invoice, or agreement grants that right.
“Lone Star WaterOps Training,” “Hydro-Badger,” related slogans, badge designs, and associated branding are trademarks, service marks, trade names, or protected branding of Lone Star WaterOps Training LLC unless otherwise noted.
9. Public Comments, Reviews, and Submissions
If you submit a testimonial, review, comment, suggestion, photo, message, or other content, you grant us permission to use, reproduce, display, edit for length, and share that content for business purposes unless you clearly tell us in writing not to use it publicly. We may remove content that is inaccurate, abusive, confidential, unlawful, misleading, or inconsistent with professional training standards.
Do not submit confidential utility security information, sensitive operational details, protected personal information, or employer-restricted information through public-facing forms or comments.
10. Website Availability and Third-Party Services
We work to keep the website and online services available, but we do not guarantee uninterrupted access, error-free operation, permanent availability of any file, or compatibility with every device, browser, workplace network, or security setting.
Our website may link to third-party tools, payment processors, mapping tools, social media, video platforms, learning systems, downloadable files, or outside websites. We are not responsible for third-party services, outages, content, policies, fees, or security practices.
11. Privacy and Data Handling
Our collection, use, retention, sharing, and protection of personal information is described in our Privacy Policy. By using the website or registering for training, you acknowledge that we may process information as described in that policy.
12. Prohibited Uses
· Attempting to disrupt, hack, scrape, reverse engineer, overload, bypass, or misuse the website or any connected service.
· Submitting false, misleading, fraudulent, defamatory, unlawful, or unauthorized information.
· Using our materials or marks to imply approval, partnership, government affiliation, certification, or endorsement that we have not granted in writing.
· Uploading malware, confidential utility security data, protected employer documents, or information you do not have authority to share.
· Violating another person’s rights, privacy, intellectual property, or lawful access restrictions.
13. Disclaimers
The website, materials, course descriptions, and online services are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, and error-free operation.
Training examples, scenarios, sample forms, and operating references are provided for education and professional development. Utilities and students remain responsible for applying their own approved procedures, site conditions, permits, supervisor direction, regulatory obligations, and professional judgment.
14. Limitation of Liability
To the fullest extent allowed by law, Lone Star WaterOps Training LLC will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-revenue, loss-of-data, loss-of-goodwill, business interruption, regulatory, employment, or operational damages arising from use of the website, materials, or services.
For paid services, our total liability for a claim will not exceed the amount paid by the customer for the specific course or service giving rise to the claim during the six months before the claim, unless a written agreement states a different limit or applicable law requires otherwise.
15. Indemnification
You agree to defend, indemnify, and hold harmless Lone Star WaterOps Training LLC, its owners, instructors, contractors, agents, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the website, violation of these Terms, unauthorized use of materials, inaccurate information, misconduct, or violation of law or third-party rights.
16. Changes to Terms
We may update these Terms from time to time. The updated version will be effective when posted or otherwise provided unless a later effective date is stated. Continued use of the website or services after an update means you accept the updated Terms.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Unless a written agreement states otherwise, disputes will be handled in a Texas court with proper jurisdiction. Before filing a claim, the parties agree to make a good-faith effort to resolve the matter informally through written notice and business discussion.
18. Contact
Questions about these Terms may be sent to martin.rodriguez@lonestarwateropstraining.com
© 2026 Lone Star WaterOps Training. All rights reserved.
Copyright and Intellectual Property Notice
All website content, training materials, course documents, presentations, handouts, forms, graphics, images, videos, written explanations, instructional layouts, and related materials created by or for Lone Star WaterOps Training are protected by United States copyright law, including Title 17 of the United States Code, and by other applicable federal and state intellectual property, trademark, service mark, trade secret, contract, and unfair competition laws.
No portion of these materials may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, modified, sold, resold, taught from, incorporated into another training program, or used to create derivative works without prior written permission from Lone Star WaterOps Training, except as allowed by applicable law.
Course participants may use the materials provided only for their own personal study, workplace reference, or authorized internal training purposes connected to the course for which the materials were provided. Permission to attend a course or receive course materials does not transfer ownership, copyright, licensing rights, or instructional rights.
Lone Star WaterOps Training may reference federal, state, local, or industry standards, rules, regulations, guidance documents, agency publications, manufacturer materials, or third-party resources for educational purposes. All third-party names, marks, logos, publications, and materials remain the property of their respective owners. Any such reference does not imply sponsorship, endorsement, approval, or affiliation unless expressly stated in writing.
The Lone Star WaterOps Training name, logo, slogans, course titles, branded materials, and related identifiers are protected as trademarks, service marks, trade names, or business identifiers under applicable law. Unauthorized use is prohibited.
Nothing in these materials is intended to replace federal, state, or local regulations, employer policies, site-specific standard operating procedures, professional judgment, or official guidance from regulatory agencies. Users are responsible for verifying current requirements applicable to their utility, facility, license, job duties, and jurisdiction.
Requests for permission to reproduce, distribute, teach from, modify, or otherwise use Lone Star WaterOps Training materials must be submitted in writing to:
Email: lonestartwot@gmail.com
Email: martin.rodriguez@lonestarwateropstraining.com
© 2026 Lone Star WaterOps Training. All rights reserved.