This course prepares operators and supervisors for leadership responsibilities in a public water system. Topics include regulations, staffing, budgeting, customer service, reporting, compliance planning, asset management, emergency planning, records, and supervision. It is especially useful for lead operators, supervisors, and operators preparing for higher-level licenses. 20-Hr Course
There are no prerequisites for this course.
Participants must provide information for all required fields, including their U.S. citizenship/permanent resident status, and meet all attendance and course completion requirements. If this information is not provided, the participant may be considered incomplete and may not receive a certificate of completion.
Simple calculator with square root function.
Photo identification on the first day of class. See the “Policy” page of the website for approved forms of identification and additional guidelines.
Course materials, notebook, and writing utensils as directed by the instructor.
Class attendance is an essential part of the education process. Participants are expected to attend all class sessions, activities, discussions, and required exercises. This course requires participants to attend a minimum of 100% of the class hours as a component of successful course completion. During the course, the instructor will review any additional attendance or participation requirements.
Prior water utility experience is recommended. This course is especially useful for lead operators, supervisors, chief operators, utility managers, and operators preparing for higher-level licensing or leadership roles.
Explain key responsibilities of water utility leadership and management.
Describe operational planning, staffing, budgeting, recordkeeping, compliance, customer service, and asset management considerations.
Evaluate management issues related to safety, emergency response, communication, and personnel supervision.
Recognize the importance of regulatory compliance, documentation, training, and accountability.
Apply practical leadership and management concepts to support reliable water utility operations.
This course prepares operators and supervisors for leadership responsibilities in a public water system. Topics include regulations, staffing, budgeting, customer service, reporting, compliance planning, asset management, emergency planning, records, and supervision. It is especially useful for lead operators, supervisors, and operators preparing for higher-level licenses. 20-Hr Course
There are no prerequisites for this course.
Participants must provide information for all required fields, including their U.S. citizenship/permanent resident status, and meet all attendance and course completion requirements. If this information is not provided, the participant may be considered incomplete and may not receive a certificate of completion.
Simple calculator with square root function.
Photo identification on the first day of class. See the “Policy” page of the website for approved forms of identification and additional guidelines.
Course materials, notebook, and writing utensils as directed by the instructor.
Class attendance is an essential part of the education process. Participants are expected to attend all class sessions, activities, discussions, and required exercises. This course requires participants to attend a minimum of 100% of the class hours as a component of successful course completion. During the course, the instructor will review any additional attendance or participation requirements.
Prior water utility experience is recommended. This course is especially useful for lead operators, supervisors, chief operators, utility managers, and operators preparing for higher-level licensing or leadership roles.
Explain key responsibilities of water utility leadership and management.
Describe operational planning, staffing, budgeting, recordkeeping, compliance, customer service, and asset management considerations.
Evaluate management issues related to safety, emergency response, communication, and personnel supervision.
Recognize the importance of regulatory compliance, documentation, training, and accountability.
Apply practical leadership and management concepts to support reliable water utility operations.